Personalised custom metal pensThe personalised custom metal pens E-pen site offers the latest collection of personalised custom metal pens and writing implements by BIC Graphic and Sheaffer. All the personalised custom metal pens items can be personalised, making them excellent choices for freebies or business gifts. Our personalised custom metal pens graphics department is available to help you every step of the way. E-PEN, a gift that leaves its mark.
personalised custom metal pens Personalisation
To personalize your personalised custom metal pens you should send your brand, choosing one of these formats: cdr, eps, ai, jpg, tif, to our e-mail address. You also need to include your personalised custom metal pens order number and any other useful information needed to personalize the article, or you could send a letter including your brand’s print, to E-pen.
In about 2 or 3 days our graphic artists will produce a photographic reconstruction. They will then send a confirmation order form to your e-mail address showing the selected personalised custom metal pens changes made, the brand and any other personalized details so that you can pre-check the shape of the pen you have ordered.
personalised custom metal pens Confirmation order and settlement
The order will be sent to production upon your countersigning the confirmation order form and the receipt of the bank invoice (for payment transfer) via fax.
personalised custom metal pens Delivery date
The delivery date usually takes 15/20 days from the confirmation order and the goods will be delivered by express carrier, at no cost to you, directly to your Firm.
How do I pay for personalised custom metal pens goods bought on-line?
You can pay personalised custom metal pens by advanced bank transfer. Our banking coordinates are available in the payment procedure.
What does personalised custom metal pens SHOPPING CART mean?
Just as you pay at the till of a shop for the products you have taken from its shelves, the online system allows you to buy through selecting the goods you want to order. This is the easiest way to buy personalised custom metal pens online because it allows you to check, add or delete the articles chosen, just like in a shop.
Will my withdrawal right be respected?
E-pen allows the Client (a professional or a consumer) to withdraw from the contract within 48 hours of sending the personalised custom metal pens order via fax or telegram. In the case of payment, the client will be entitled to a full refund of all monies paid, less banking expenses for restitution.
The object of the online personalised custom metal pens e-pen trade is “the provision of noticeable personalized goods”. As stated in Art. 3 Legislative decree n. 185/99 consumer clients are informed (i.e. a juridical person whose work does not refer to its professional activity) that these goods as explicity provided by Art. 5 comma 3 Legislative decree 185/99 have no withdrawal right.
Will my privacy be protected? To whom will my personal details will be sent?
In accordance with the Law made on D.Lgs. 196/2003 E-pen informs its customers that personal details contained in the personalised custom metal pens purchasing order and/or in the invoice are excluded from the customer’s agreement because they are collected and kept under fiscal / taxable obligations, under rules and Community laws only and in all cases in order to permit that obligations are correctly fulfilled in accordance with the purchasing contract which involves the customer and/or to acquire any useful contractual terms at consumer’s request only. Furthermore, it is explicitly stated that client’s personal details are stored in E-pen archives only and the client can ask them to be deleted at any time.
Where and when will the personalised custom metal pens goods be delivered? How are they delivered?
The personalised custom metal pens goods will be delivered to the address the customer indicates by our reliable express carrier in up to 30 days.
WARNING! No personalised custom metal pens goods will be delivered to post offices.
Will I receive an invoice of the acquired personalised custom metal pens goods?
As in a shop, you will receive a normal invoice for the acquired goods.
If I am unavailable at the office at the time of delivery, what will happen?
If it is not possible to deliver personalised custom metal pens goods because there is no one at the address indicated, the carrier will leave a delivery notice.
The addressee will contact the branch address the carrier has indicated and will decide either to try and deliver a second time, or to withdraw the personalised custom metal pens goods from the carrier office.